Blog
Session notes, client history and a calmer practice — written for practitioners who see the same people more than once and do not bill insurance.
What to ask a new client, what to write down after the first session, and two ways to decide on the next one — from a practitioner who works one to one.
Session notes7 min read
Do massage therapists have patients or clients? What practitioners say, when “patient” is the right word, and how the word you choose changes what you write in your session notes.
Session notes7 min read
How long does a massage therapist have to keep client records? It depends on who regulates you: one to seven years by US state, an insurer's condition in the UK, state acts in Australia. A table of every rule, what starts the clock, and what to do with the old folder.
Session notes14 min read
They came on a gift, not by choice, so nothing brings them back yet. How to get massage clients to rebook without a sales script: five lines to note in the first session, one sentence at the end, one message after. Plus: can a massage gift certificate expire?
Clients6 min read
How much notice massage therapists and other practitioners actually give before a price rise, what the letter should and should not say, what to do about people already booked, and one practitioner's account of the clients who had paid nothing.
Pricing14 min read
Do massage therapists have to keep notes? What the Washington and Massachusetts rules actually require, why the clinical format switches on only for condition-focused work, what earns its place in a session note when nobody is billing anyone, and what should stay out so the note never reads as a claim.
Session notes13 min read
Practice management for holistic practitioners, shown screen by screen: how a booking arrives, how a note gets spoken instead of typed, where your data lives, and what we deliberately left out.
Product10 min read
